Men's Wearhouse

I was in the market for a new tux and decided to visit the 5-Points store, after I learned that Ted was the new manager. As a former Tailor Brands employee, I didn’t need much help with working through the custom garment process. However, Joe was extremely gracious to show me some new features with the technology driven software. As additional customers arrived he was polite in asking if he may greet and assist them, while leaving me to ponder and decide on my options. Once my order was completed Joe and Ted kept in contact with me about the status and once it arrived, promptly scheduled the first fitting. The tailor is extremely talented with more difficult aspects of tailoring. The collar of my jacket needed lowered and she was able to tailor it, as if it was bespoke. I made an error with when I needed my tux ready by and the staff was able to move it to a rush job. To top it off the manager, Ted, was so kind to hand deliver my completed tux to my home. Thankfully, I live working biking distance to the store. No matter if you are in the market for a rental, a sport-coat, suit, or try a custom product don’t hesitate to stop in at the 5-Points store and see Ted, Joe, or the rest of the friendly staff!

Had to buy my 6ft tall, 14 year old a suit, and everything that goes with it, to wear to a funeral. Unexpectedly, at the last minute of course. His gym shorts and t-shirts wardrobe wasn't going to cut it. We walked in and 45 minutes later he had a suit, shirt, tie, belt, socks, and shoes. They gave me a bit of a discount because of the circumstances, which was kind. We paid a premium for last minute, one stop shopping. But the man that helped us was so kind to my kid, gave him great style advice, and even gave us a great recommendation for Jackie's Alterations on Forest), who hemmed the pants, same day. He absolutely saved the day with his knowledge and great customer service. Thank you.

Terrible service and terrible follow up. They never called me to pick up my suit and were rude. When I picked up my suit, the pants were four sizes too big, although I told them my size and was custom measured. Then the tailor was out for two weeks. Other locations were just as rude and not helpful for tailoring. Complete lack of professionalism. Do not go here - use a Jos a Bank instead.